UK Chrome Hearts – Returns, Refunds & Order Policy

At UK Chrome Hearts, customer satisfaction is important to us. Please review the policy below carefully before making a purchase, as it explains how returns, refunds, exchanges, and cancellations are handled.

🔁 Return Policy (Worldwide)

Returns are accepted only under specific conditions for customers worldwide.

A return request will be approved only if:

  • The product arrives damaged, or

  • An incorrect size was shipped by us

Return Requirements

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • All original packaging, tags, and accessories must be included

  • You must notify us within 48 hours of delivery

  • Return shipping costs are the customer’s responsibility

Please Note

  • Returns for reasons other than damage or incorrect size are not accepted

  • There is no restocking fee

To begin a return, email support@ukchromehearts.com with your order number and reason for return.
If approved, detailed return instructions will be provided.

💳 Refund Policy

  • Once your returned item is received and inspected, you will be notified by email

  • Approved refunds are issued within 3–5 business days

  • Refunds are sent back to the original payment method

  • Processing times may vary depending on your bank or payment provider

🔄 Exchanges

  • Order details (such as shipping address or item information) may be adjusted within 24 hours of purchase

  • After this time, changes may not be possible as order preparation begins

Exchange Guidelines

  • We allow size exchanges for the same item style only

  • Exchanges for a different product or style require placing a new order

To request an exchange or make changes within the 24-hour window, contact
support@ukchromehearts.com immediately.

Important:

  • Approved exchanges do not require a return shipping fee

  • No restocking fees apply

❌ Order Cancellations

  • Orders may be canceled within 24 hours of purchase

  • All approved cancellations are subject to a 15% processing fee

  • The remaining balance will be refunded to the original payment method

Once an order has been packed or shipped, cancellation or modification is no longer possible.

📦 Order Processing & Shipping

  • Orders are processed within 1–3 business days

  • Once shipped, a tracking number will be sent via email or SMS

🚚 Missing or Lost Packages

If an item is missing:

  • Check all packaging materials, as items may ship separately

  • Contact our support team within 14 days of delivery if an item is still missing

  • Include your order number and clear photos of the package

Please note: We are not responsible for packages marked as delivered by the courier but reported as lost or stolen.

📩 Need Assistance?

For any questions related to returns, refunds, exchanges, or order issues, contact:
support@ukchromehearts.com

Thank you for shopping with ukchromehearts.com. We appreciate your trust and continued support.

⚠️ Important Size Disclaimer

If a customer selects the wrong size, style, or item, we cannot offer an exchange or return.
We ship exactly what is ordered, and responsibility for incorrect selection lies with the customer.
Please review all product details and size charts carefully before checkout.