Order Processing & Dispatch

All orders placed with UK Chrome Heart are processed and prepared for shipment within 7 business days. Once dispatched, delivery generally takes 12–15 business days, depending on the destination and the shipping option selected at checkout.

Processing times may vary slightly during high-demand periods or holidays.

Shipping Charges

Shipping fees are calculated automatically at checkout and depend on:

  • Delivery destination

  • Package size and weight

  • Number of items in your order

To view the exact shipping cost, simply add items to your cart, proceed to checkout, and enter your shipping address. The total shipping fee will be displayed before payment is completed.

Estimated Delivery Time

On average, orders are produced and shipped from our fulfillment facilities within 7 business days of purchase.

Standard delivery timeframe:
12–15 business days, depending on your location and selected shipping method.

Please note that transit times are estimates and may be affected by customs clearance or local courier delays.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
This tracking code allows you to monitor your shipment online at any time.

Delivery Requirements

  • Orders under $1000 USD: Delivered directly to your address without a signature requirement.

  • Orders over $1000 USD: A signature will be required upon delivery to ensure secure receipt.

Proof of Delivery

Proof of delivery can be provided upon request.
However, once an order is marked as delivered by the courier, UK Chrome Heart is not responsible for lost or stolen parcels and cannot issue refunds or replacements in such cases.

Dispute Policy

  • Disputes will not be accepted before delivery

  • Customers must inspect their order and report any issues within 2 days of delivery

All concerns must follow the procedures outlined in this policy to ensure fair and timely resolution.
For assistance, contact support@ukchromehearts.com.

Incorrect or Damaged Items

If you receive an item that is damaged or incorrect, please email support@ukchromehearts.com within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item and packaging

For incorrect size claims, we require three measurement images (e.g., chest, length, and sleeve) for verification.
Once confirmed, the correct item will be shipped at no additional cost.

Customer Responsibility

  • Customers are responsible for entering accurate and complete shipping details at checkout

  • We are not liable for delays or failed deliveries caused by incorrect or incomplete addresses

  • Customers should actively track their shipment and contact their local courier if an order shows as delivered but was not received

Important Shipping Notes

  • We ship worldwide from multiple fulfillment locations

  • Delivery times may increase during peak seasons (holidays, promotions, or customs delays)

  • If your order is marked as delivered but not received, please check with neighbors, building management, or your local post office before contacting us

Frequently Asked Questions (Shipping)

1. How long does shipping take?
Orders ship within 7 business days, with delivery typically completed in 12–15 business days.

2. Is a signature required on delivery?
No signature is required for orders under $1000 USD.
A signature is mandatory for orders above $1000 USD.

3. What if my order shows “delivered” but I didn’t receive it?
Please check with your local courier or neighbors. We are not responsible for packages lost or stolen after confirmed delivery.

4. What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery at support@ukchromehearts.com with supporting images. Approved cases will be resolved promptly.